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Computicate PSA Review

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
IT Management, Remote Monitoring and Management (RMM)

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Description of Computicate PSA

PSA software simplified - Computicate PSA is the go-to PSA platform for IT service providers that want to: - Automate their Billing and Save Hours per Week - Boost revenue with Automatic Time Tracking - Get access to Integrated RMM/PSA Ticketing - Do their Monthly Billing in just a few clicks - Get access to Effective Dashboards and powerful KPIs And lots more. Find out why Computicate PSA is the Most Cost-Effective Tool for Tech Companies by signing up for a free live demo.

Reviews

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Type of review

Revainrating 5 out of 5

Ease Of Use For Employees Leaving Our Company

The ease of use, as well how quick it was set up in our organization; no errors or glitches with implementation. I would like there were more options available within each module if we needed them such as calendars/meetings etc., but other than this everything has been great! We are able to quickly pull information from people who have left us employment via Workday into an Excel spreadsheet so they can easily be contacted by others when necessary without having their work email address out…

Pros
  • User Friendly
  • Ease Of Use
  • Can get info you need very fast through one click.
  • Great for keeping contact records especially those whom had resigned recently.
  • Easy To Create New People And Enter Data In An Intergrated Database
  • Great For Contact &_ Relationship Tracking
  • Can Pull Up Reports Quick On Time (no waiting)
  • Excellent Product !!!!!!
Cons
  • There are nuances

Revainrating 5 out of 5

Great Customer Service- Very Efficient Product

I really like how quick they are at responding, especially when we're in "emergency" situations! Sometimes it's hard because you have so many calls or texts with different people saying similar things but nothing specific enough from each side of what happens next? What do other companies use/how much does this cost per month compared too their own solution? We need better accountability (and more than one person needs access). Really try out multiple solutions before spending hundreds /…

Pros
  • Great Customer Service
  • Easy To Use Interface
  • Wide Variety Of Features And Reporting Options Available For All Types & Amounts Needed In Any Business Operation Or Program
  • From A Single Ticket Resolution With An Email Template That Automates Your Response Processes Downstream Updates As Well So You Can Track Progress On Every Call Made By Anyone Throughout Multiple Interactions
  • Even When They