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Connected Dealer Services Review

3

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Vertical Industry, Automotive

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Description of Connected Dealer Services

Focuses on providing New Car Automotive Dealers with custom designed GPS based management tools and services.

Reviews

Global ratings 3
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  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Dave is a very professional and knowledgeable person.

I have worked with Dave on many occasions over the past 3 years and he has provided great service each time. He takes his time to make sure the client is satisfied and has his back! His communication skills are exceptional and he gets to the point quickly. He understands that he does not always get the answers immediately, and does his best to find them. He will help with any issue you may have and will be happy to go above and beyond for you. He is great at managing expectations and making…

Pros
  • Has an understanding of how technology works as a solution provider and knows what you need.
  • Great attention to detail, makes sure he delivers exactly what you expect.
Cons
  • Don't want to deal with vendors or their sales people, don't know where to begin.
  • Will do things and then not answer emails.

Revainrating 5 out of 5

They are easy to talk to and understand.

The way they interact with clients. Easy to communicate with and understand, they don't waste my time with unnecessary jargon and I never feel like they are trying to sell me something. They also respond to my questions promptly. This is how you want to work with your vendor! Their web site was difficult to navigate and I couldn't find any information at all about them or what services they provided. However once I spoke directly with someone there they were very helpful and knowledgeable. They

Pros
  • The ability to customize dashboards by adding new tabs from existing dashboards
  • They offer free versions to start with which is very helpful when doing testing
Cons
  • A little pricey for an analytical solution (I think)
  • Their documentation needs a lot of work

Revainrating 5 out of 5

My experience with Connected Dealer has been exceptional.

My experience with Connected Dealer has been exceptional. They have worked closely with me since my dealership purchase. I was dealing with another agency who was going through changes in ownership and were slow to respond to emails and calls. Not only did Connected Dealer come back and get us up and running within 3 days, they are now taking care of our entire account. The technology is state of the art and my dealership could not be happier with their service. Thank you so much! I had an…

Pros
  • Both options are cost effective.
  • All support staff is extremely helpful and knowledgeable.
  • CDS takes a very hands off approach to IT, allowing dealers to focus on sales instead of maintaining technical infrastructure.
Cons
  • No cons as yet.