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CROSStrax Review

4

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.3
Vertical Industry, Public Safety

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Description of CROSStrax

CROSStrax is a cloud-based software company for investigators designed to provide case management solutions.

Reviews

Global ratings 4
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Type of review

Revainrating 4 out of 5

Great tool if needing an organized method tracking internal investigations

I like that you can easily set up your cases into categories, which makes it easier when searching through all of them in one place! The report options are also useful for finding trends or looking back at previous activity/cases. There isn't much we dislike about Crosstrax so far as I have used their service twice now. It's been easy enough with our team members using this product since they use other products from different companies already (ie Evernote). We're solving some issues around…

Pros
  • I like that it's easy to use and it's easy to track and report on different cases
Cons
  • I dislike that it's a one company product so I can't use it with other companies

Revainrating 4 out of 5

Great tool if needing an organized method tracking internal investigations

I like that you can easily set up your cases into categories, which makes it easier when searching through all of them in one place! The report options are also useful for finding trends or looking back at previous activity/cases. There isn't much we dislike about Crosstrax so far as I have used their service twice now. It's been easy enough with our team members using this product since they use other products from different companies already (ie Evernote). We're solving some issues around…

Pros
  • I like that it's easy to use and it's easy to track and report on different cases
Cons
  • I dislike that it's a one company product so I can't use it with other companies

Revainrating 4 out of 5

Best data sharing and integration system for law enforcement

The interface between all of our investigative tools, including CIRS/CASROs, NCIC alerts & NIBIN are very intuitive allowing us to quickly move from one tool set to another with minimal confusion or delay in processing information. It's easy enough that even non techies can use it without getting lost! That said there were some issues last year which made this product less than ideal at times (such as delays when you're trying to get info out). I would highly recommend looking into using…

Pros
  • Easy access for case management system while utilizing multiple data sources across platforms
Cons
  • Lackluster support staff lack lofty documentation

Revainrating 5 out of 5

Great for storing and organizing information

I like how easy it was to use, especially with my phone! It's not as user friendly in person but that could be because of all the other people using it at once while we were trying to figure out what we needed. We realized right away that this would help us organize our cases so much better than paper files. Sometimes when you are working from home or traveling it can be hard to keep up with your current projects. The ability to see everything at one time makes things easier to manage. This has

Pros
  • Easy for attorneys
  • Excellent organization system
  • Ease of access anywhere (even if internet is down)
  • Great customer support team always willing/able provide assistance quickly.
  • Allows attorney(s) who may work remotely full flexibility without needing dedicated IT staffing resources; no need expensive equipment such high end video conferencing hardware
Cons
  • Secret