I like how easy it was to use, especially with my phone! It's not as user friendly in person but that could be because of all the other people using it at once while we were trying to figure out what we needed. We realized right away that this would help us organize our cases so much better than paper files. Sometimes when you are working from home or traveling it can be hard to keep up with your current projects. The ability to see everything at one time makes things easier to manage. This has helped me have more control over where some of my cases are going. There isn't anything wrong about Crosstrax just yet. They seem very helpful. Having an electronic way of keeping track of evidence helps make sure nothing gets lost.