The system is very user friendly, it has an excellent customer support team that always answers your questions quickly and efficiently. It's easy to set up new agents and add/remove features as needed. I dislike how it doesn't have a mobile app for iOS users like some of its competitors do.
Desktop only! Also, sometimes when logging in (when using my work email address) I need to enter my password twice to get logged into the desktop version. If you're looking for something reliable and costβ¦