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elevio Review

2

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Customer Service, Customer Self-Service

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Description of elevio

Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers, taking your customer education to the next level and providing help on-demand to your customers, when and where they need it. More than 500 companies such as Epic Games, Loom, AccuWeather and eBay are using elevio to improve customer education and lower support loads. Try our FREE 14-day Trial

Reviews

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Type of review

Revainrating 4 out of 5

Excellent Customer Service!: elevio

The ability to communicate with the customer. The customer service is great and fast and the customer is always happy. I have no complaints. I would like to see more options for the customer to be able to communicate with the customer service more often. I would also like to see more options for the customer to be able to communicate with the customer service. I would recommend this to anyone who is looking for a great customer service. We have been using elevio for a while now and we have not

Pros
  • Great Customer Service
  • Fast response times
  • Easy access from mobile devices.
  • Very easy website navigation, especially if you are navigating through it via your phone or tablet device!
Cons
  • Nothing really comes immediately into mind as far goes my dislike about them

Revainrating 4 out of 5

Excellent integration and collaboration platform

All of this is easily integrated in one place with simple search tools (and the ability to use multiple languages) which allows you to find exactly what you're looking for quickly.The learning curve can be steep - but only if you really want to understand how it works. The tool itself is very easy to get started with - even non technical people like myself could figure out most things within minutes. I haven't found anything that I don't like about Elevio so far! It's been amazing to have…

Pros
  • Ease of Use as an admin, or employee.
  • Simplified administration process when using all cloud applications together through G Suite / Microsoft365 Integration & Google Analytics integration
Cons
  • Not always user friendly UI