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Epsilon Registration Services Review

3

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.3
Marketing Services, Event Management

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Description of Epsilon Registration Services

Epsilon Registration is a solution that helps you manage your first impression to your attendees and your bottom line with web-based registration, customer service and real-time reporting.

Reviews

Global ratings 3
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Type of review

Revainrating 4 out of 5

Superb customer service and excellent product

Easy integration into our CRM system! Very responsive support team for questions or changes we may have had while setting up this program -- they are always quick at responding quickly when issues arise!! Would love it if there was an option in their software so I could see how much traffic each page received during any given day/weekend of event--that would help us gauge interest better as well. We've been using them since 2014 however haven't yet seen anything negative about having used these

Pros
  • Very simple to set up
Cons
  • I think there is still some kinks to be worked out on self checkin kiosks sometimes when guests

Revainrating 4 out of 5

User Friendly System With Exceptional Customer Service

It's user friendly and very simple. The interface for the online part of registration really allows me more control over how my registrations are processed. I just wish we could see all our registered names together at once instead of having to check them one by one when using it remotely. The biggest problem the system solves is controlling our registration systems in a way that is both efficient and compliant. Our company uses it mainly for employee registrations, but also has used it for…

Pros
  • Very intuitive.
  • Easy access
  • Great support team! Always available if needed or questions arise
  • Excellent customer service experience overall (both internal & external)
Cons
  • Nothing comes immediately top mind

Revainrating 5 out of 5

Easy registration / ticketing solution that actually worked

We use this software for our annual conference in Las Vegas which has over 7500 registrants each year using it. It's easy to set up once we get past the initial setup process. The system can be slow at times but overall I've been happy with how well it works. No problems yet! If there are any issues they tend to come quickly and easily resolved by an epsilon rep who is always willing to help. Our main focus was having all of our registrations online so people could pay their way into our event

Pros
  • Easy, intuitive design
  • Lots available options when setting things like registration windows/deadlines etc.
  • Great customer service team that makes sure everything goes smoothly every time even if you need something very last minute :)
  • Good analytics tracking (for attendees) as needed during planning stages & before hand via email reminders sent out prior
Cons
  • Secret