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eRep Review

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Sales, Quote Management

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Description of eRep

Fact: The technology landscape is filled with solutions that try to be all things to all clients. Megalithic platforms far too often try to develop or simply purchase bolt-on modules to check the box for their next enterprise client, regardless of deep expertise in an industry segment. Too often, the only additional development these tools receive is ensuring that they integrate with all the other functions of the megalithic platform; not that they drive innovative solutions that solve the real-world problems of their clients. When it comes to understanding manufacturers, big tech isn’t the answer. It’s people. Not the kind of people who work for a third-party implementation partner who’ve taken a few online classes and paid for $200 certifications; but engineers, analysts and developers who’ve spent decades working alongside companies just like yours. The kind of people who’ve felt the frustrations of constant revisions because someone didn’t have all the correct info, or the pain of a lost customer because the engineered-to-order solution didn’t fit when someone didn’t measure correctly at the job site, or that have slogged through countless hours pulling documents together for a fifty-eight page project submittal. Yeah, we’ve been there, done that, and got a few too many t-shirts. eRep is different because our people are different. Founded by mechanical engineers with a passion for simplifying the process for clients, we’ve spent decades honing our solutions to meet the needs of modern manufacturing. We often hear from prospects, “Wow, that’s something other CPQs don’t have”; and that’s because we’re built from the ground up for the way you work. We offer a model that is truly unique in the marketplace -- a solution that is quick to implement and easy to maintain, capable of complex configurations – all while leveraging native & custom workflows that save time across your organization and allow you to spend more time focusing on your customers. eRep is unique in the marketplace as it sits independent of CRM and ERP systems. Developed to stand alone or bridge the gap between these platforms, eRep is built with open APIs that can connect to the other tools in your technology stack. With flexible solutions that can handle all types of configurable products, not just SKU based line items, the platform is primed to help you shorten sales cycles, protect your margins, and accelerate your ROI. Another part of our “secret sauce” is the scalability of our platform. Hosted on the industry-leading Microsoft Azure Cloud, we deliver reliable services to users across the world. Beyond the global scalability, eRep is the solution you won’t outgrow. In fact, we still work with our first client from over 20 years ago. Over these decades, we’ve seen clients grow, be acquired, and still find our platform as integral to their business goals. Finally, the software is architected to handle new products and configuration rules with ease. Admins can solve problems with clicks, not code, and the bulk editor is unparalleled. Whether you have a few dozen team members or a global operation with over 30,000 users, eRep stands by you as a trusted partner eager to help you succeed.
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Reviews

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Type of review

Revainrating 4 out of 5

Simple yet powerful Customer Engagement Management platform

Erep has been very helpful when solving complex business challenges like customer engagement management (CEM) across multiple channels! They have provided us great insights into our customers' needs which help us build more effective CEM programs as well as provide recommendations from experts who are passionate about this space. I would recommend working closely with them during implementation phase so you can get your hands dirty right away rather than waiting until after launch because…

Pros
  • Easy set up for users.Easy UI in general
Cons
  • Would be nice if ability was given where i ca add custom data fields

Revainrating 4 out of 5

Software is amazing especially for users unfamiliar or unexperienced

I like how it has so many features which are easy enough even if you don't have much IT background but still can understand what's going on behind the scenes! It comes up as highly recommended by my colleagues who work closely with them every day (even though we're from different departments!). There isn't anything really bad about this software either - everything seems great at first glance until one actually starts using it more than once. We use this mainly because our previous version was…

Pros
  • The best thing about eRep is that it is very easy to use, and it works very well for us when we're required to use it
Cons
  • What I dislike most of all is the way that the software is not compatible with Mac computers this is a real let down as we have a MacBook which is our main work machine