ETS Review

I like that they use a great and friendly interface. It's easy to use even for those of us who aren't super computer-savvy. Sometimes it can take a little getting use to, but that's just a matter of getting used to the way the software works. I can't think of anything I dislike. I would recommend it. I am able to get daily reports on the performance of my agents. It also gives me daily reports on the performance of my agents based on their calls. This has helped me to see which agents are…

The ease with which you can add new agents to existing campaigns is really helpful! If there are any issues we have identified them quickly so that they do not get too far down the road before being addressed. We use it for our call center to be able to track all leads through their journey through our sales reps and into closed deals. This has helped us identify gaps in lead management as well as how many calls each agent gets per day/week. It also keeps all of this data available at my…

The best part about this system is that it allows you to do so many things from one console/dashboard! Nothing as such but I would suggest more training for agents who are using cloud services (like me) because they tend not be familiar with all these options available in them like emailing customers etc..Also there should also an option where we can send our own messages without having any kind or assistance form admin's end since its always difficult if ever needed support at times when…