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expertcloud Review

1

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Very good

Revainrating 4 out of 5Β Β 
RatingΒ 
4.0
Customer Service, Contact Center Software

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Description of expertcloud

expertcloud is a virtual call center solution.

Reviews

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Type of review

Revainrating 4 out of 5

Excellent Support and Productive Chat Messaging Tool

The ease of use, their support team are always helpful when you need them! Their app for android has lots more features than just transferring calls between agents so its nice to be able get all your customer related work done using this platform as well - great tool! Sometimes it can take up to 15 mins before an agent answers our chat messages but i guess thats part in solving any problems that clients might have with us at times? I think they still keep adding new things because if not then…

Pros
  • Very easy user friendly
  • Able contact via live Chat/Email etc.
  • Callback services available 24 hours 7 days (Monday Friday)
  • Best Communication Management System ever!!!!
Cons
  • Time taken sometimes while waiting response back
  • More options could help customers better