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FaxBack Review

4

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Office, Fax Software

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Description of FaxBack

FaxBack provides fax servers with its NET SatisFAXtion software to businesses large and small, offering an affordable product with the benefits of a network fax solution.

Reviews

Global ratings 4
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  • 4
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  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Great solution with excellent services

Flexibility! With NetSatisFaxion we dont have to choose between functionality or cost (we can have both). Everything is integrated into one platform for ease of use. Customer management could be improved by giving customers more control over their account instead of having to open webinars all the time. The support team is exceptional. I highly recommend trying out this service as it will save you thousands in hardware costs alone since its almost impossible to move your business off analog…

Pros
  • Easy way too see where there are new messages without constantly looking through pages upon page.The integration with Outlook works great..I really enjoy how fast responses come back via email..Great tool
Cons
  • Some cons

Revainrating 5 out of 5

Very easy platform with great support!!!

The best feature is that it allows you have multiple accounts for different companies so no need to login in each time if your working from home or at another location this makes things easier when sending out files! You can also send email attachments through there system as well which we love because sometimes other services don't allow us too do those types of tasks anymore due to security issues etc.. Sometimes i wish they would add more features but overall I think their customer service…

Pros
  • Very easy tool with an intuitive interface, great support reps who really want customers satisfied & happy :) plus its secure!!!!! Not many options compared to others..but thats ok since ours works fine anyway:) Great pricing structure..I highly recommend anyone looking try these folks
Cons
  • Some little things

Revainrating 5 out of 5

Would recommend over many others with various software products

I like that it automatically syncs your contacts from Outlook into our Salesforce CRM system for easy follow up! It's very simple but also gives you all options at once which is great when contacting multiple people in one go (for example). Sometimes there are some glitches where messages get stuck or don't send out properly - this can be fixed by restarting their computer/network though so not really something we've noticed too often as such. Not much dislike about anything yet except maybe…

Pros
  • All possible contact types saved
  • Able easily import addresses already stored within outlook directly onto SFDC account
  • Automatically saves address history, notes attached with phone numbers + images included.
  • Very basic setup required only requiring minimum IT skills
Cons
  • Almost never

Revainrating 5 out of 5

Great Internal Communications System For Business

We use Net Satsatiff for our business' internal system. It's easy enough that anyone can figure it out in 30 minutes or less! I know this is not very helpful but we used to have trouble getting people who did phone work (outside sales) to answer calls from customers when they should be receiving them via their desk phones - so now everyone answers those pesky outside lines through NetsatiFF instead which helps greatly because most companies block incoming callers at some point during day time…

Pros
  • This product was far more cost
Cons
  • Some disadvantages