Header banner
Revain logoHome Page
finn ai banking chatbot logo

Finn AI Banking Chatbot Review

2

·

Excellent

Revainrating 5 out of 5  
Rating 
5.0
Artificial Intelligence, Conversational Intelligence

View on AmazonView on ЯM

Description of Finn AI Banking Chatbot

Finn AI’s built for purpose banking chatbot provides optimized, out-of-the-box support for over 500 of the most common banking tasks and queries. Our proven, effective solution delivers the best ROI in the industry, helping banks and credit unions drive productivity, reduce wait and handle times and efficiently scale customer engagement. We easily integrate into existing technology including most banking systems and pre-built integrations with many major call centre or messaging platforms.

Reviews

Global ratings 2
  • 5
    2
  • 4
    0
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Great technology used in Customer Service

It is a great tool for customer service. I like the way it integrates with the banking application. I like the way it helps the customer to get what they need easily without wasting time. Sometimes the tool gets slow and it needs to be reloaded. Otherwise, I really like it. I would definitely recommend it to anyone that needs a tool for customer service. I would like to use it to get answers to customer questions. I like that it helps the customer get what they need. The bot is very intuitive…

Pros
  • It's quick easy navigation through chatbords.
  • Reliable in terms security wise even when dealing within banks servers or other financial institutions networks/networks due its high encryption protocol used across platforms while handling sensitive information including customers’ credit cards info., addresses etc.The software does encrypt all communication between serveral parties involved from clients downwards up until reaching their target
Cons
  • Zero

Revainrating 5 out of 5

User Friendly and Straightforward Interface

The UI is quite user friendly! You can get used to it very fast. It makes things simple by offering you a one stop shop where all your questions are answered at once without having multiple chats/conversations going back & forth which would have been needed otherwise. I feel that there could be more options available when creating groups as compared to only being able to create "custom" groupings (which might not even meet my need). Also sometimes some information gets lost during transfer…

Pros
  • Ease in getting started; ease in learning how everything works together..it's pretty intuitive really ; ) Lots of helpful guides within product itself regarding what each section does etc.Great selection of tutorials online too :)
Cons
  • Some problems