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Focus Contact Center Review

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Sales, Auto Dialer

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Description of Focus Contact Center

Focus Contact Center is an omnichannel communication platform, easy to use, quick and intuitive. FCC improves customers' satisfaction and secures their loyalty. It enhances the customer experience and streamlines your operations with predictive dialling, built-in mini CRM and advanced reporting. Seamlessly integrates with CRM, such as Salesforce, MS Dynamics, and bespoke systems. - Multichannel communication in the cloud: phone, email, chat, social media, www; - Full process automation in communication, sales and customer service based on gathered customer data; - Inbound communication: IVR, queuing; - Outbound communication: telemarketing campaigns, surveys, sales follow-ups and closings; - Intuitive and simple design, implementation and data analysis; - Compatible Mobile Apps;

Reviews

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Type of review

Revainrating 5 out of 5

Great product with many options to keep your team organized

I like that we are able track everything from callers all over our organization into 1 system so it's easier for us when looking at reports or trying solve problems across teams within my department! Sometimes some of these features can be difficult in getting used too but once you get them dialed they make tracking data much more effective!! We have been using this software since 2007 & haven't had any issues yet other then figuring out how/when things got changed around between versions…

Pros
  • It integrates seamlessly with almost every tool available
  • The reporting tools allow me to keep very detailed information about calls, agents etc.
  • Great Customer service support team who has always found answers quickly whenever something happens along side great customer care reps helping troubleshooting as needed
  • Lots Of customizable options depending upon your needs which makes training new employees easy compared say most competitors such SalesForce
Cons
  • Good but not great