1 Level
1302 Review
62 Karma
Review on Focus Contact Center by Craig Lovro
Great product with many options to keep your team organized
I like that we are able track everything from callers all over our organization into 1 system so it's easier for us when looking at reports or trying solve problems across teams within my department! Sometimes some of these features can be difficult in getting used too but once you get them dialed they make tracking data much more effective!! We have been using this software since 2007 & haven't had any issues yet other then figuring out how/when things got changed around between versions (sometimes).
Pros
- It integrates seamlessly with almost every tool available
- The reporting tools allow me to keep very detailed information about calls, agents etc.
- Great Customer service support team who has always found answers quickly whenever something happens along side great customer care reps helping troubleshooting as needed
- Lots Of customizable options depending upon your needs which makes training new employees easy compared say most competitors such SalesForce
Cons
- Good but not great
