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Focused Review

3

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Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.3
IT Infrastructure, Data Integration

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Description of Focused

EDI integration services, products and support.

Reviews

Global ratings 3
  • 5
    1
  • 4
    2
  • 3
    0
  • 2
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  • 1
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Type of review

Revainrating 4 out of 5

Very responsive and knowledgeable support staff

The team at focused has been very helpful in our transition to using their product. They have assisted us with all facets of this software including training, implementation, customization, etc. I would highly recommend them for your business needs! Nothing as such but they are always willing to help you out if there is anything that can be improved upon or made easier. We use focused's software to send invoices from our accounting department to our customers. It allows us to easily track…

Pros
  • Also great documentation within system itself so it makes learning process much less stressful than having no knowledge base whatsoever (as i worked wth other ERP systems)
Cons
  • Not specifically designed around an accountants perspective

Revainrating 4 out of 5

Friendly with great customer service skills

The team is very friendly with great customer service skills to help set up our new system for us when we needed it most! I can't think of anything that was not perfect in this process from start-to finish - they were all amazing at what their jobs required them too do next!! It's been an absolute pleasure working alongside these guys over such long periods now (almost 2 years) so no complaints there either but as always if you have any questions just ask away :) We are currently using focused…

Pros
  • The process from start to finish it was always done in a timely manner and to the highest quality of which I could expect
Cons
  • Nothing really can't think of a single thing that I don't like about them they're all great to work with and we've been lucky enough to have them here for both

Revainrating 5 out of 5

Excellent Product, Amazing Customer Service

The ability to be able to track all of our invoices electronically is very helpful for us as we are constantly sending out billing statements via email or snail mail to customers that have not paid their bills in time! I wish there was more flexibility with dates when an invoice would expire but it's good enough most times so no complaints here either way though :) It makes everything super easy because now my team can easily see anything they need from accounting right away without having to…

Pros
  • That being said, honestly speaking what has impressed me best thus far? Honestly..probably seeing exactly why certain reports take some amount longer than others within focus itself while trying them individually one by ones vs grouping several together..I'm sure other users will agree wthme
Cons
  • So-so