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Fonolo Review

1

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Contact Center Software

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Description of Fonolo

Fonolo is the most cost-effective way to optimize your contact center. We remove the frustration of hold times, creating happier customers, contented agents, and a more profitable contact center. Reduce Abandonment Rate, increase Customer and Agent Satisfaction, and boost your ROI with Fonolo call-backs. Book a demo today and find out why the world's biggest brands use Fonolo's call-back technology in their contact centers.

Reviews

Global ratings 1
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Type of review

Revainrating 5 out of 5

Great software for call center agents!

I like that it's easy for me as an agent, because we can easily see all of our calls in one place! It also makes scheduling much easier than with other softwares out there (like Amaya). The only thing about this software i dislike are some minor bugs here or maybe just my computer not liking certain things but those problems do get fixed pretty quickly after reporting them so no big deal really :) As far what benefits you receive from using fono - well they're many actually!! This includes call

Pros
  • Very powerful features including CRM integration along w different types o reports available via email.
Cons
  • Nothing