I like that it's easy for me as an agent, because we can easily see all of our calls in one place! It also makes scheduling much easier than with other softwares out there (like Amaya). The only thing about this software i dislike are some minor bugs here or maybe just my computer not liking certain things but those problems do get fixed pretty quickly after reporting them so no big deal really :) As far what benefits you receive from using fono - well they're many actually!! This includes call analytics which helps us monitor how each individual caller interacts within their conversation time frame/call length etc., Call recording feature allows agents more flexibility when taking notes during conversations & being able use these recordings later at any point if needed too without having multiple copies lying around everywhere!
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