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GatherUp Review

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Marketing, Online Reputation Management

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Description of GatherUp

GatherUp provides everything you need to gather, manage, and market your customer feedback, online reviews, and testimonials. Connect with your customers. Create workflows to automate feedback requests, surveys, and review requests. Gather your Net Promoter Score, actionable business insights, and 3rd-party online reviews with a frictionless process. Manage and monitor your online reputation with a centralized dashboard. Respond quickly and efficiently to online reviews. Analyze your customer feedback to surface actionable business insights with advanced filters and sentiment analysis powered by IBM Watson. Share attention-grabbing images of your best feedback and reviews with best-in-class visuals on all of your preferred social channels. Founded in 2013 by local search marketers and acquired by Traject in 2019, GatherUp is fueled by a remote workforce of customer-centric people with an HQ in Bellevue, WA.

Reviews

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Type of review

Revainrating 5 out of 5

Great way keep track and communicate customer feedback

The best thing about this software is that it will help us collect all our customers' comments in one place which we can then use for future marketing purposes or simply just as a record of their service experience with us. I don't like how difficult it was at first (and still isn't) to get started using the product but once you do understand what's going on there are some great features here. We've been able to see exactly where people have left positive comments so now when someone leaves…

Pros
  • Very intuitive design/interface wise too easy setup & start up process without any confusion whatsoever.