I like that you can easily create multiple projects with one account in different stages at once (e.g., planning vs implementation). Some things are easy to use but require more work than they should be - e.g., adding custom fields or creating new tasks/subtasks. It's not intuitive as some other tools out there; it takes time getting used to how certain features function together. We have created several separate projects under our main product using this tool which has been helpful when trying