I like that you can easily create multiple projects with one account in different stages at once (e.g., planning vs implementation). Some things are easy to use but require more work than they should be - e.g., adding custom fields or creating new tasks/subtasks. It's not intuitive as some other tools out there; it takes time getting used to how certain features function together. We have created several separate projects under our main product using this tool which has been helpful when trying to track progress across each area separately. We've also built an internal reporting system within this platform so we're able keep up-to-date about all areas of development internally. Using this allows us to organize everything into logical groups instead of having many individual subfolders throughout our file folders. This way everyone knows where something needs attention or what stage it currently resides in, even if no one person owns them! Also helps.