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goMoxie Review

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Contact Center Software

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Description of goMoxie

goMoxie is changing the way eCommerce is done. goMoxie anticipates what customers want, connecting and engaging with them through the entire digital journey across devices. Through goMoxie’s solutions, including Live Chat, Email, Knowledge, and Web Self-Service companies have the ability to deliver the right engagement offer via the right channel to increase total customer value. More than 600 of the world’s leading brands in financial services, healthcare, high-tech, retail and travel and hospitality rely on goMoxie to build loyalty and drive customer conversion and revenue.

Reviews

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Type of review

Revainrating 5 out of 5

goMoxie - Happy and satisfied client

I love that they are so easy to use, it's like having your own personal assistant! It makes running my online store very simple with no time spent doing things manually or in excel. The only thing i dislike about them now (as compared to when we first started using their services) was how much more expensive our account became after adding multiple employees/customers - but this may have been due simply because of inflation over these past few years? We had previously used other providers who…

Pros
  • Greatly simplified managing customers / sales orders etc all within one place.
  • Very quick & efficient response rate
  • Friendlier than most software platforms out there..they really know people want support via email rather then just through live chat alone..very appreciative
Cons
  • I will keep silent