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Guidance Review

4

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Very good

Revainrating 5 out of 5  
Rating 
4.8
Professional Services, Emarsys Consulting

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Description of Guidance

Guidance is a customer centric commerce service provider dedicated to growth oriented mid-market and enterprise branded manufacturers and merchants in both B2C and B2B with industry leading practices in multichannel retail strategies, mobile, customer experience, innovative design, and complex system integration.

Reviews

Global ratings 4
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    3
  • 4
    1
  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Excellent SEO Consultant/Digital Marketing Professional

I enjoyed our first meeting! The team was very professional and personable. They were able to listen to my needs and provided options for me from there. Nothing at this time. The team at Guidance are very helpful and always willing to help you out. They are very knowledgeable about their products and services and they have been able to solve some of our problems that we didn't know we had! I would recommend them to anyone who needs assistance with their website or digital marketing. We've used

Pros
  • Knowledge
  • Great customer service
  • Fast response times (I can call anytime)
  • Very reliable product knowledge & solutions.
  • All around amazing people, great experience in working w/them overall when dealing professionally online
Cons
  • Not the best

Revainrating 5 out of 5

Excellent Customer Experience and great team

There's nothing I dislike about this product or its implementation - everything was easy for us as customers (or rather lack of it). The only thing we couldn't do without their help (due to our own inability) were implementing some features that are not available out there yet such as dynamic pricing according to user profiles etc.. which we're doing now but would be nice if they could have implemented those from day one! Our clients use them because every member at my organization has used…

Pros
  • Easy to follow tutorials
  • Flexible solutions tailored specifically around your business goals, budget & objectives.
  • Very responsive customer service team
  • Innovative technology with great potential
Cons
  • Some difficulties

Revainrating 4 out of 5

Guidance - Modern Way Of Doing Things

Guidance gave us the ability to integrate a number of our systems and make them work together. We were able to move away from the traditional way of doing things and instead move toward a more modern way of doing things. The support team is great and very helpful. There is nothing I dislike about Guidance. I would recommend them to anyone looking into a more modern way of doing things. We were able to integrate our accounting system with our catalog system. This allowed us to have all of our…

Pros
  • You could log into the software and see any information you needed at the touch of a button
Cons
  • Everything about the software is positive

Revainrating 5 out of 5

Great User Friendly Solution with Solid Support

I like how easy it was for me as an individual who had no prior knowledge of this software or platform that they use! It's very user friendly from my perspective - super simple navigation through their website where you can find what your looking for (or not). Their support team are always helpful too!! Nothing really at all since our implementation has been smooth sailing so far :D If there were any issues we ran into during setup/implementation but nothing major came up yet either :) They've…

Pros
  • Ease of access
  • Excellent customer service / response times, timely solutions provided whenever needed.
  • Reliable product with excellent reliability metrics in place; extremely robust data integrity throughout entire system infrastructure.
  • Competitive pricing structure
Cons
  • Nothing here