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Heller Consulting Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Business Services Providers, Nonprofit Consulting

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Description of Heller Consulting

Heller Consulting helps nonprofits streamline their operations and maximize their use of software for fundraising and mission management.

Reviews

Global ratings 3
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  • 4
    1
  • 3
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  • 2
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Type of review

Revainrating 5 out of 5

Excellent Web/IT consulting firm: Heller Consulting

Heller has been an integral part of our non-profit's growth. They have helped us with our web design, implementation, and ongoing support. They are always willing to go above and beyond to help our organization. We have been very pleased with our experience working with Heller. We are a small non-profit and they have made working with us seamless. This is a fantastic experience. I have not found anything I dislike. I highly recommend Heller Consulting. They are great to work with. They have…

Pros
  • Their expertise in online marketing (with focus specifically for nonprofit organizations) along side their ability as experts at Microsoft Office 365 integration makes them one amazing team when it comes time get your project done! It was so nice knowing that we could call upon this group without hesitation or worry about quality results being provided by professionals who care more than you expect anyone else would ever do while providing these services!! Highly recommended!!!
Cons
  • All fine

Revainrating 4 out of 5

Great Customer Service; Helps me navigate computer software

I like that they help our organization understand how to best utilize technology in order to accomplish what we need it do - whether it be managing donor information, or making sure all staff are communicating effectively from one place. They also provide excellent customer service! Not much - but everything about my experience with them has been wonderful. Sometimes there is lag time between when you make changes to your profile, and those updates being reflected back at you online. But this…

Pros
  • Supportive team
  • Easy system interface
  • Great Customer Service; very friendly people who answer questions quickly.
  • Good support if something goes wrong while creating profiles etc
Cons
  • Would love other colors besides black.
  • Occasionally issues occur due lackluster tech infrastructure

Revainrating 5 out of 5

New donor program for WDC Foodshare

I like that we are able to send out our weekly email with new donors. I also like that it is easy to navigate our database, which allows us to search donors by specific criteria. The system sometimes freezes up or takes a long time to load, so it can be frustrating. Keep working at it! It gets better each month. We were using another vendor but they couldn't keep up with the amount of data we needed and so we decided to switch over to HCM. Our previous system was very hard to navigate and…

Pros
  • Easy access
  • Allows for quick changes/update if ever necessary
  • Ability find any member without having trouble finding them again (and their personal info )Easy way make change requests via eCCR
Cons
  • Almost everything is ok