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Helpdesk Review

4

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Help Desk

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Description of Helpdesk

Founded in 2011, SteadyPoint is a leading Microsoft services provider specialized in SharePoint, Project Server and Office 365 solutions. At SteadyPoint, we help our customers capture the real value of their organization's information and create new value in virtue of new opportunities acknowledged. In 2018 SteadyPoint introduced SteadyPoint Helpdesk: Office 365's best Helpdesk solution. Built to be used by both your internal users AND your clients/vendors/partners, Helpdesk allows you to collect your trouble tickets (on the portal or through email), route them to the appropriate team (through its routing engine), collaborate with others working on them and get detailed reports on these tickets (by using the out of the box reporting tools or exporting the data to Excel). Helpdesk lets you stay on top of new tasks, never miss an activity and meet your deadlines!

Reviews

Global ratings 4
  • 5
    4
  • 4
    0
  • 3
    0
  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Mobile app works perfectly together

Easy to use interface for employees and administrators alike. All communication channels are available from one place. The dashboard view can be improved as it does not show all sections at once but you have to click into each section to see which tickets or requests belong there. We also wish that the status could be shown more clearly with colors instead of just having icons only. Also, some features like assigning tasks etc., are missing when using mobile devices. For those of us who work…

Pros
  • Very easy way in order managing our ticket management process within SAP B1 ERP System very user friendly application! And great support team (SAP Product Management) if ever questions arise during implementation/usage phase !!! :)Very helpful tool..!!! :D
Cons
  • Will fit

Revainrating 5 out of 5

Review of ticket management software used in corporate environment

I like that this allows you to manage all your tickets from one place which makes it easier for me as an admin/supervisor since everything can be done at once instead having multiple tasks going through my head! Nothing really but its good enough so far i guess? We have not found anything yet where they could improve upon or make better than what already exists with other softwares out there such has Zendesktops ticketing system (which isn't free). Managing customer support issues via email…

Pros
  • It's user friendly, simple layout
  • Great functionality within software itself; no need expensive addons in order obtain additional features desired.
  • Ability tp create new ticket wth ease without needing internet connection needed
  • Email notifications directly emailed straight into inbox unlike others we've used previously

Revainrating 5 out of 5

Mobile app works perfectly together

Easy to use interface for employees and administrators alike. All communication channels are available from one place. The dashboard view can be improved as it does not show all sections at once but you have to click into each section to see which tickets or requests belong there. We also wish that the status could be shown more clearly with colors instead of just having icons only. Also, some features like assigning tasks etc., are missing when using mobile devices. For those of us who work…

Pros
  • Very easy way in order managing our ticket management process within SAP B1 ERP System very user friendly application! And great support team (SAP Product Management) if ever questions arise during implementation/usage phase !!! :)Very helpful tool..!!! :D
Cons
  • Will fit

Revainrating 5 out of 5

Review of ticket management software used in corporate environment

I like that this allows you to manage all your tickets from one place which makes it easier for me as an admin/supervisor since everything can be done at once instead having multiple tasks going through my head! Nothing really but its good enough so far i guess? We have not found anything yet where they could improve upon or make better than what already exists with other softwares out there such has Zendesktops ticketing system (which isn't free). Managing customer support issues via email…

Pros
  • It's user friendly, simple layout
  • Great functionality within software itself; no need expensive addons in order obtain additional features desired.
  • Ability tp create new ticket wth ease without needing internet connection needed
  • Email notifications directly emailed straight into inbox unlike others we've used previously