Pros
- If not they're nice enough to tell you what needs to be done to get things going.
- There are plenty of templates available and you can always ask them for help setting things up if needed
- They provide great reports and dashboards
Cons
- Pricing
- Need more documentation around how to use their API/Services (they claim you can integrate directly into your apps)
- Their pricing is somewhat confusing at first glance (some plans are cheaper than others), especially when they offer services such as automatic document generation