It is a useful tool for all the workstations, for the office, for the technicians. It is a good software, it is suitable for everyone. I personally like the system and I recommend to my colleagues. It is reliable, the functionality is useful for everyone and it has a good interface for everyone. There are a few users that don't understand the software, when I give help or they ask me, it is because they are in training or they don't know why they use it. I have to give them help and support toβ¦