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LogicsWare Call Server Platform Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Vertical Industry, Hospitality

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Description of LogicsWare Call Server Platform

LogicsWare Call Server Platform is a powerful solution for voice calls management, integration, billing, and control.

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Excellent integration capability, best pricing value along w/ excellent technical assistance

It works perfectly with other systems like CRM or ERP system to integrate call center functionality seamlessly into it. Easy UI customization options as well. Not much dislike so far but would definitely look forward towards future features in this product which will be released soon! - Automation of tasks-Easy Integration capabilities-Best Customer service support available online.-Good price range compared to competitors products out there currently. The ability to have an easy-to-use…

Pros
  • Great way keeping tabs over each agent status while maintaining their productivity
Cons
  • It is hard to say

Revainrating 5 out of 5

Great Cloud Based Contact Center Software

It has all important features that I needed as an administrator to manage large number of customers. The UI looks very simple but offers lots of options.The support team is also very helpful. There might be some minor bugs here and there related with call recording feature in which the recordings are not available in the cloud. Nothing much to dislike apart from that. If you're looking for call centre software, this one is definitely worth a try. Call recording feature, Admin console…

Pros
  • Wide range customer base
  • Great user interface
  • Good documentation & training resources.
  • Flexible pricing model (for hosting)Cons : Less advanced customisation capabilities compared other ERP platforms
Cons
  • Almost never