The customer support is great and I love that they always respond to me within minutes! It's very easy to use and understand. Also, it's super cheap compared to other software solutions. I have not found anything I dislike about this product.
Just as long as you are willing to learn how to use it correctly, it will work perfectly for your needs. This is a great solution for small businesses who want a simple way of keeping track of their properties without having to hire a full time IT person.