The app is easy to use, it has all of my contacts in one spot so I can easily make calls from anywhere around the world (even if they're not using our product). So far we've only used their softphone feature but that looks great as well! Not much dislike about this software at this time - there isn't anything negative i'd say either. We have been able to add more customers for salespeople who are out in field without having them wait until back home or while driving down busy streets. It's also