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MicrobaseCTI Review

1

Β·

Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Customer Service, Contact Center Software

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Description of MicrobaseCTI

Each customer communication includes all necessary information, each case can close in just one call.

Reviews

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Type of review

Revainrating 5 out of 5

Very good Billing & Payment Automation Solution

It's very easy to use for customers when dealing with their billing department or accounts payable/payments personnel as it has an excellent interface that allows you to navigate easily from screen-to-screen without having to open multiple windows (or tabs). The only thing I dislike is how difficult it was at first getting used to navigating through screens using this tool versus doing so manually via Excel would be great if possible! But once your familiar its really not too hard of work…

Pros
  • Very user friendly GUI.Easy navigation across different modules.Highly configurable..Fully customizable..Well documented...Excellent back trace mechanism....Very robust system...........................Great customer service..User Guide
Cons
  • Good but not great