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MobiChord Review

1

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Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Customer Service, Contact Center Software

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Description of MobiChord

MobiChord integrates telecom and cloud providers with ServiceNow. This creates a single system of record with extremely accurate data, complete transparency and standardizes telecom processes.

Reviews

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Type of review

Revainrating 5 out of 5

A great tool used at my Call Center

The most significant benefit of Mobichord is its ability to track all call center activities from one central console. It has also helped us to streamline our service requests, making them more efficient. In addition, I really like the fact that it is very easy to use. There are some minor features that could be improved upon, such as the notifications when an agent changes status or leaves a shift. Also, we would love for there to be a better way to search for agents by their first name.…

Pros
  • Very user friendly
  • Has great integration capabilities into other software packages.
  • Easy navigation through dashboard/reporting functions without having extensive experience working within Call Management systems (CM) products; especially if you've only used basic Customer Relationship Manager tools priorTo do so effectively requires knowledge across several areas which can take time learning how everything works together before being able work efficiently! This system provides excellent training resources via internal help guides