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msg.ai Review

2

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Artificial Intelligence, Conversational Intelligence

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Description of msg.ai

msg.ai is an enterprise AI platform for customer service enabling companies to automate high-quality support on email, chat and social. msg.ai works alongside a company's human agents to respond to repeatable issues, offering convenient, immediate resolutions on the channels that matter most. The platform’s deep learning natural language understanding engine enables the AI to take the next best action, ensuring high-quality support every time. msg.ai easily integrates into an organization’s business systems, enabling companies to become proactive with support, alerting customers of an issue before they contact a company.

Reviews

Global ratings 2
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Type of review

Revainrating 4 out of 5

Best email troubleshooter for businesses

I have been using this software since almost two years now and it has helped me solve my emails in no time. This product can be used by anyone who needs quick answers regarding their queries or problems. It helps me keep track of all mails sent and received from various clients. This product allows you to customize according to your need so as to make sure nothing goes wrong between you and any client. No complaints whatsoever here! The only thing which i find difficult while working with this…

Pros
  • It has provided a platform to send emails to customers without any errors whatsoever
Cons
  • The software works well enough when it comes to sending bulk messages, but when it comes to the process of sending smaller sized messages to multiple recipients at once it becomes a bit difficult

Revainrating 4 out of 5

Great support tool and affordable service

I like how easy it was setup in our ticket system (Zendesk). It took about 20 minutes once we had all required information from their website/support doc set up correctly but this shouldn't be too hard if you have some experience using ZENDESK or other similar products already! We were able solve tickets quickly without having any knowledge at first as well which saved us lots of money over what would've been spent training more people internally - just by creating rules via API calls within…