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NC Smart Call Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.3
HR, Absence Management

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Description of NC Smart Call

NC Smart Call is a cloud based platform that automates the communication of available shifts to eligible employees. Scheduling departments fill 7x more relief shifts per day using NC Smart Call compared to manually offering shifts to employees on a one-to-one basis.

Reviews

Global ratings 2
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Type of review

Revainrating 4 out of 5

Great tool and great customer service

Easy integration, easy user interfaceEasy reporting functionsCustomization options are lacking (at least not in this version). This has been known for some time now but nothing was done about it so far except being promised multiple times by technical support team from both parties when I filed an issue with them few years ago! Reporting could be improved as well - maybe make additional fields customizable if you don't have all required data yet? The main benefit would definitely come out form…

Pros
  • Ability To Send Schedules Via Email
  • Good Support Team,
  • Flexibility In Customizing Reports And Alerts As Needed For Your Company; ) Great Features That Help Manage Employees' Availability Without Any Hassle Or Fuss ;)
  • Ease Of Use With No Technical Knowledge RequiredTo Be Successful At Using Software System

Revainrating 5 out of 5

Great Scheduling System with Room For Improvement

I like the concept of the system, to schedule shifts and keep track of open positions to fill. I don't like that the system takes a lot of my customer service time because I have to look up information that I already know. I wish the system would ask me questions or give you the option to select if I want to go off of something that I already know or look up. Try it! NC Smart Call is perfect for staffing, it helps make the process of scheduling relief more efficient and makes sure we have…

Pros
  • The most useful tools in using smart call were creating new schedules (shifts) by choosing what times worked best with your team's availability during normal business hours as well having access all day long while working from home via remote control feature which was amazing!!!!! That enabled us employees at any given moment who needed help could request assistance whenever necessary without going through unnecessary delays/hassles just accessing their assigned computer remotely anywhere within 10 seconds after connecting them into cloud
Cons
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