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Nexidia Analytics Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Marketing, Customer Journey Analytics

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Description of Nexidia Analytics

At Nexidia, we believe that our success is directly tied to your success. By providing the most innovative interaction analytics solutions available, Nexidia is the partner you can trust. Working with some of the world’s largest contact centers, media and entertainment companies, government agencies, and legal firms, Nexidia helps organizations realize the amazing possibilities now discoverable through advanced speech and interaction analytics. By delivering the best technology and deployment resources, Nexidia enables your company to unlock the untapped value inside the massive amounts of unstructured audio, video, and text content by making it searchable and enabling you to become more competitive, increase operational efficiency, and create new business opportunities. Specialties Interaction Analytics, Speech Analytics, Big Data, Customer Interactions, Audio Search, and Machine Learning

Reviews

Global ratings 2
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  • 4
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Type of review

Revainrating 4 out of 5

Awesome Analytics Software that Goes Beyond Just Statistics

Nexidia is a great company to deal with. Their team is very receptive and helpful. They are always available to answer questions and provide suggestions and feedback. The analytics we've experienced have been very useful. I had no issues with Nexidia's analytics and reporting. That's a huge plus. Nexidia has made it easy for us to see and understand the data we need to make informed decisions. I like how easy it was for me as an employee of this organization who works remotely from afar…

Pros
  • I liked how easy it was to make a phone call to Nexidia and get an answer or solution to a problem quickly
Cons
  • Nexidia's team is always available and ready to help

Revainrating 5 out of 5

Great tool to manage your lead generation and sales efforts efficiently

The software has helped us in many ways - from understanding client needs better than any other platform out there (as per surveys), allowing for more effective customer service by giving insights into how well each channel of communication works with clients; it's also given me an insight about my own performance as far marketing goes! It would be helpful if they could add some customisation features like adding multiple email addresses or phone numbers under one account so I don't have…

Pros
  • Very easy to use
  • Easy access, good reporting options
  • Allows you see exactly your business metrics such that we can decide our future steps forward easily
Cons
  • None