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Now Interact Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Marketing, Other Marketing Software

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Description of Now Interact

SaaS that uses a website visitor’s purchase behaviour (digital body language) to decide what website support they should be offered in order to maximize sales support channel effectiveness.

Reviews

Global ratings 2
  • 5
    2
  • 4
    0
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Great way not only connect internally within teams and departments

I like how our customer service is streamlined through this platform, it's easy for customers who need assistance with their products or technical issues! It was difficult at first getting used to using all of these different platforms but now we can easily communicate across them so there isn't any confusion between where someone needs help from. We were able to see who needed more training regarding some programs which allowed us to create new courses as well as train existing employees…

Pros
  • The ability/ability that you have access too multiple tools in one place
  • Customer Service Portal
  • Easy way t track cases throughout your organization.
  • Ability To use several applications within 1 system
  • Ease Of Use
  • Very user friendly interface

Revainrating 5 out of 5

Intuitive & easy-to use CRM: Now Interact

I like how it is intuitive for me as an agency owner, with its dashboard (easy access), analytics of my accounts/clients performance so far this month etc. It may not have enough room within one window but you can set up different views or tabs which makes things manageable at once. And if there are more than 1 account open now, then sometimes it becomes difficult to find a specific profile quickly due to all these windows popping out and closing again! This would help improve their UI design…

Pros
  • Dashboard view
  • Analytics per day breakdowns very useful when planning next days activity ea easy interface between platforms eg LinkedIn & Facebook
Cons
  • Some little things