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Oaky Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.6
Vertical Industry, Hospitality

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Description of Oaky

Oaky is a hyper-personalised and automated upsell engine that helps hotels drive additional profit from their existing customers by delivering a superior guest experience. Browsing from best-selling upsell offers, hoteliers can add personalised guest-facing deals in a few clicks, and promote them through perfectly timed guest communication. This puts guests in control of designing their stay with upgrades, special deals and ancillary services. In short, Oaky helps hotels drive additional profit from their existing customers by delivering a superior experience to guests. Oaky is trusted by innovative hotels, groups and chains across the globe, including the likes of Amaris Hospitality, Onyx Hospitality Group & Radisson Hotel Group.

Reviews

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Type of review

Revainrating 5 out of 5

Excellent Platform - Great Customer Service

We've had an incredible relationship with Oaky and I cannot speak highly enough of the team, especially the support provided. They're all fantastic and incredibly approachable to deal with, even if I don't have an issue I can always speak to their support team and they really make me feel valued! I don't have an issue with Oaky, but sometimes I do wish there was something more like a chat function available for hotel teams who have no access to our platform. This isn't a huge problem but…

Pros
  • Easy setup & implementation
  • Very intuitive interface when working through things via admin panel you'll soon find yourself creating new features just because its such fun.
  • Ability manage large volumes easily by grouping room types into price buckets / groupings etc
Cons
  • Empty

Revainrating 4 out of 5

Amazing Intelligent Tool that understands your customers

The tool has an amazing algorithm which can detect customer behavior, patterns of stay at hotel etc to give suggestions or offer products even before they ask for it! I like its ability to reach out/connect with more guests than any other tools we've used in our team so far (including OTA's). Their approach towards AI makes my head spin sometimes but overall i think this software will help us deliver better experiences across all channels & geos as well - be useful beyond just booking stays…

Pros
  • The AI algorithm that makes sense of the customer behavior and suggests personalized experience
Cons
  • The tool can be overwhelming at times for non tech savvy people like me