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On Tap Networks Review

2

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.5
Professional Services, Dotdigital Consulting

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Description of On Tap Networks

Experienced in developing Magento, BigCommerce, Shopify, OroCommerce and Akeneo solutions.

Reviews

Global ratings 2
  • 5
    1
  • 4
    1
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 4 out of 5

Excellent Customer Service & Room For Improvement

The team's customer service is excellent! They are always there to help me when I'm stuck and get back to me quickly. There is a lot of room for improvement with their software. Their support team is also not great at keeping up on the latest updates. It took me about a month before they updated one of my modules that was causing me issues. Also, it took them a while to update our product pages after making changes. We have had no major issues but minor ones. We needed an e-commerce platform…

Pros
  • On Tap Networks is a great e commerce platform, and the support team is great
Cons
  • It is a lot of work to keep up with the updates, and it is not always the best

Revainrating 5 out of 5

A great tool in managing all contact requests

The best thing about this is that it makes life easy for the customer service team to keep track of their orders. It's very useful as well, because I can easily update my customers' information without having to go through other emails or websites. There are times when you need to send an email to your client but since we're using On Tap, our customer service team no longer needs to do so. This has saved us time as well as money. We have not encountered any issues with this software yet. I…

Pros
  • In addition ,it saves plenty more hours than if employees had been communicating by phone call instead which would be less productive due too extra steps involved such getting back into line up after each step while speaking over telephone,
Cons
  • Nothing here