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Outbound Online Solutions Review

2

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.6
Vertical Industry, Hospitality

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Description of Outbound Online Solutions

Outbound Software's ORS will consolidate your online, phone & on-site customer reservations. Clients include Zoos, Museums , Aquariums & more!

Reviews

Global ratings 2
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  • 4
    1
  • 3
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  • 2
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Type of review

Revainrating 5 out of 5

Great and user friendly event planning & room management

I like that it is easy to use for our organization in terms of booking rooms/events etc., It also has an app so we can access from anywhere with internet connection which makes things easier when traveling or away at conferences where there are no computers available (we have been able to book events using this while out of town). The only thing about OOS as far as my experience goes was their support team could be better trained since sometimes they don't understand what you're asking them…

Pros
  • Very user friendly & straightforward interface! Easy calendar management options along woth room pricing option making sure your budget stays under control :) love how fast information pops up right upon search inputting details ! Overall awesome platform!!! Highly recommendable!!!! : )
Cons
  • There are troubles

Revainrating 4 out of 5

Overall decent platform, needs more features and reliability

I like that it has been easy to integrate with our other CRM systems as well in order for us to have one view of all customers/clients' info across platforms (Salesforce). The system is not always reliable so we do experience issues when making changes or adding new fields but they are quick to respond after reporting them through their ticketing system which helps speed up resolution times. We've never had any problems using this software at least from my knowledge - only benefits are being…

Pros
  • Easy integration between SalesForce, Live Chat & Call Tracker! Also you can export into Excel format if needed too!! Very helpful tool :)
Cons
  • maybe more customization options could be implemented