What I liked: Replace your worn out luggage rack. Only simple tools are required to replace parts. The item was delivered on time and as advertised. Unscrew the old ones, screw in the new ones, easy to fix and the door no longer smacks my ass when the wind blows the wrong way. What I didn't like: The item was only packed in bubble wrap. Luckily he got to me safely, but it wasn't difficult to bend the cylinder.