I like that it's easy to use, has many options for different needs (including smart home automation). It can be costly if you need all of their features but as long as your looking at what they offer there isn't much else needed with this software! They have excellent customer support so far - super friendly people who are quick t respond or help in any way possible when we do reach out via email/phone call :) The only thing about them being expensive would probably deter some from using unless