I like that it's easy to use, has many options for different needs (including smart home automation). It can be costly if you need all of their features but as long as your looking at what they offer there isn't much else needed with this software! They have excellent customer support so far - super friendly people who are quick t respond or help in any way possible when we do reach out via email/phone call :) The only thing about them being expensive would probably deter some from using unless price was an issue otherwise great product!! We've been able to easily set up our office building without having multiple vendors doing each job separately which saves time & money overall by one entity handling everything rather than 2+. I like that it allows me to easily manage all of my employees' access rights. It's easy for any employee with little or no training at all. I dislike the time lag between creating an event, such as adding a new user, and making sure they have access to their assigned areas once created. If you're looking for a simple way to keep track of your organization's security needs, look into this software! The ease in which we can add users and assign them access privileges has been helpful so far.