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Q Ware CMMS Suite Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.3
ERP, Asset Management

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Description of Q Ware CMMS Suite

Q Ware Building Maintenance is cloud-based solutions make building maintenance simple for small to mid-sized organizations.

Reviews

Global ratings 3
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  • 4
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  • 3
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  • 2
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  • 1
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Type of review

Revainrating 4 out of 5

Great user interface and outstanding technical expertise

The ease of use, how easy it was integrate into our systems/hardware (including wireless), ability do take screenshots or copy paste them directly in an email without any additional software; also very fast response time from their customer support team! I would like that they improve some features such as sending out notifications when there are pending work orders with no one assigned yet - this isn't available now but something we'd love if implemented sometime soon. Also wish you could…

Pros
  • Very easy to use, easy to create tickets and complete work orders
Cons
  • The inability to print out reports or export into excel which is a bit of a hassle; sometimes it's hard to find items in the database and it's really easy to lose track of what you're looking for, especially for equipment inventory

Revainrating 4 out of 5

Super simple way to keep organized: Q Ware CMMS Suite

I like that it has everything in one place, which makes our day so much easier! It's super easy once you get used too - no more having multiple spreadsheets or programs open at different times trying not miss something important during an inspection/service call etc.. The only thing i dislike about this program (and we're working with them) are their customer service reps who seem very unhelpful when they answer questions from customers via email vs phone calls as well sometimes taking longer…

Pros
  • I like that it's easy/ quick / easy of use as well as easy access of information regarding time spent and billing invoices etc
Cons
  • sometimes they seem more like a time keeping system than customer service reps!! It

Revainrating 5 out of 5

Great Product For Tracking Billing And Invoicing

I like that it's easy to use, not too complex, but still has all of the features you need. It can be confusing at first if you are new to this software, however once you get used to how everything works there isn't much to dislike about this product. If you're looking for an affordable solution with great customer service then look no further! We have been able to track our jobs in one place instead of tracking them separately through email or spreadsheets which was very time consuming. This…

Pros
  • Also having good support staff (not only technical) available 24 hours each day 7 days per week they truly listen to their clients concerns & act quickly by solving issues promptly
Cons
  • Some little things