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Remote IT Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Professional Services, Managed IT Services

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Description of Remote IT

Remote IT Support For those instances when you have a small, time-critical issue or just need some advice, we offer I.T telephone support. This has also been highly successful for businesses in London, who want the reassurance of expert support without paying London rates! Speaking to one of our highly qualified technicians, you will be put back on track as quickly as possible. Using the latest online diagnostics, the fault can be spotted and dealt with remotely. If a serious problem is detected that can’t be dealt with over the phone, we will run you through all available options including dialling in using remote software. Support can be provided for desktops, laptops, servers and networks during core business hours of 8am to 5pm Monday to Friday. Out of hours service can also be offered as part of your I.T package.

Reviews

Global ratings 2
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  • 4
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  • 3
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  • 2
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Type of review

Revainrating 4 out of 5

Great tool especially now days and still evolving fast

I like that they have both phone/remote options so you can choose what works best for your schedule, or if it is something simple such as password resetting then remote access would be great! Sometimes there are issues with their support team not responding right away - but overall we do get good assistance when needed :) Have an issue? Go to live chat & ask questions about how things work before calling in techs- sometimes those answers aren't all clear until someone hands them over via video…

Pros
  • Ability
  • Easy scheduling process; ability manage shift requests directly online
  • Customizable notifications per each client.
  • Availability statuses within dashboard viewable easily upon logging into program account page

Revainrating 5 out of 5

Great service, reliable & friendly staff

We have been using remote IT services for about 5 years now. I can honestly say that they have never let us down. They have always been on top of things and have never failed to deliver. They also have a great team of people who are always willing to go the extra mile to help you. I have no dislikes about them. I am currently using them for our Remote IT support. I would highly recommend them to anyone who is looking for a great Remote IT Support company. Remote IT support. We are using remote

Pros
  • Excellent customer service
  • Reasonable pricing structure; especially when compared with others like Avaya or Genesys.
  • Great technicians, very responsive in terms o timeframe response rate (even outside office hours)
Cons
  • Some little things