I like that we have peace of mind knowing they are taking care of everything for us, which saves me valuable resources. The program itself doesn't always work as expected (or it could just not be my system). There should also be an option at least between "incident" or "service".
If there isn't - then this feature needs more attention! We were dealing with many different vendors who weren't capable managing their customers' computer/network security. Our clients had no idea how much damage was