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Service Pro® Software Review

1

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Field Service Management

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Description of Service Pro® Software

With MSI Data’s Service Pro, field service companies can grow their business by replacing manual processes with an all-in-one, cloud-based field service management software power tool. Service Pro is purpose-built for companies that repair, install, maintain, and inspect complex, mission-critical equipment, such as HVAC, fire and life safety systems, medical equipment, power generators, construction equipment, and more. Service Pro makes it easy for service providers to manage scheduling, dispatching, contracts, parts, reporting, customer communications, ERP integration, and more. The software connects schedulers to technicians in real time through a mobile app and enables users to efficiently manage each step of the service process. Service Pro’s field service automation capabilities help businesses optimize field workforce utilization, resulting in greater operational efficiency and revenue generation without added administrative overhead.

Reviews

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Type of review

Revainrating 5 out of 5

The most user friendly experience when working orders

Data Management is key for Service Pro. I do not have to keep track of parts and labor with this system. I can create a new part on my computer and send it to a vendor right away. I can also track parts and labor through the system. I am able to access it remotely and use it to track my work. I am able to access it from several locations through my laptop or my phone. I can also create invoices and receipts through the system. I am able to send out invoices to customers in real time. I can…

Pros
  • Also having good control over employees gives us peace of mind that they stay compliant as well
Cons
  • Almost everything is ok