Discover how CATI and IVR, combined with Survox's robust dialer and management platform to increase call center peformance, help you achieve quotas faster and manage resources more efficiently than ever before.
It is an easy tool for managing our calls in order of priority so we can easily do this without having it all over spreadsheets or folders! The interface could be better but I think that would make things harder rather not easier? If someone wants something simple they should definitely give survoX another shot as there are many other tools out their which have much deeper features (but those tend towards being complicated). We use survivorx mainly because of its simplicity however some peopleβ¦
Pros
We mainly use survox for our priority calls and it works well for this purpose
Cons
It isnt the prettiest interface and not the most user friendly