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Talkable Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Marketing, Demand Generation

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Description of Talkable

Talkable’s marketing technology empowers e-commerce brands to acquire & retain high-value customers through referral & loyalty marketing programs. As a single-source solution for your referral marketing and loyalty marketing needs, brands are able to create seamless user experiences designed to increase brand engagement and build brand affinity. For both referral and loyalty solutions, Talkable offers comprehensive segmentation capabilities, a built-in A/B testing suite, and best-in-class fraud prevention intelligence. Talkable is more than just a technology solution, we’re also your partner. As such, every client has a dedicated team of experts who will strategize, envision, create, deploy, optimize all of your campaigns. The customer success team will act as an extension of your marketing team designing referral and loyalty programs that exceed your expectations. Talkable is best suited for brands with $4M+ in annual revenue. Our enterprise clients on average see a 52X ROI from their referral programs. Talkable’s Marketing Solutions are used to: -Identify, target, and reward your most valuable customers through in-depth data analysis. -Acquire and retain your highest-value clients at a low cost -Drive more sales and increase revenue Talkable was founded in 2009 and pioneered the ability to digitally track the virality of word-of-mouth marketing which ultimately sparked the creation of Referral Marketing. Today, Talkable develops and implements long-term growth strategies targeting new customer acquisition, increased retention, higher LTV, all at a significantly lower CPA than other marketing channels. Talkable is trusted by 250 brands such as L’Occitane, FitJoy, American Eagle, and TOMS– bringing over $576M in referral sales for its customers.

Reviews

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Type of review

Revainrating 5 out of 5

Talkable - Great team with a great platform!

I worked with this platform as one of their early employees in 2015 when we were still growing our business before moving it over from an internal tool called "TalkBowl." The team was really great! Friendly (and very easy) people who cared about having fun while building something new together - they had no clue how successful TALKABLE would become or what kindof impact that success could have across multiple industries like retail/retail services businesses etc.. It's super hard keeping up…

Pros
  • Very helpful customer service not sure exactly why, probably all due to amazing staff behind support
  • Extremely fast growth & adoption for companies needing help w / improving communications between departments
  • Amazing product roadmap plans ahead
Cons
  • Some problems

Revainrating 5 out of 5

Easy way for your clients & customers alike

The integration with Facebook is very easy (and free) which makes it an ideal platform that we're using in our business right now! It's also really good at tracking referrals so you can see how people find out about us from their friends/family etc. I dislike having multiple tabs open when working online as sometimes there will be two or more windows of my browser showing me different things but this isn't something i've experienced recently - maybe just because they have made some…

Pros
  • Also love being able keep all social media channels together under 1 roof instead of
Cons
  • There are disadvantages

Revainrating 4 out of 5

Great Customer Service, Everyone Seems Nice

I like that they have an easy way of getting feedback from their clients so it is not just me thinking about how great our experience has been with them! They really do care which makes all my worries go away when working in this industry!! There's nothing i dislike atm but if you could get better customer service maybe we can work something out? But honestly everyone seems nice there :) We love having someone who cares as much or more than us while doing business together. It gives peace…

Pros
  • They are there for you and you can trust them from day one
Cons
  • The only thing I dislike is that clients may not reply or take too long to respond which makes it more frustrating at times