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TDCX Review

2

Β·

Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Business Services Providers, Contact Center Outsourcing

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Description of TDCX

Founded in 1995, TDCX has grown into a boutique outsourced business service provider in customer experience solutions to high-growth clientele, from a wide range of diverse and thriving industries.

Reviews

Global ratings 2
  • 5
    2
  • 4
    0
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Great Company - Thorough but also quick

I like that they are very thorough and always provide the most current information. They are very helpful with all of my questions. I dislike that they are so thorough and I have to dig to find what I need. I would recommend them to anyone looking for a great company. They have been a great partner for us. I have been able to find all of the information I need from them. They are very helpful and provide great customer service. I have not found anything I dislike. They are very thorough and…

Pros
  • Their services far exceeds other companies we deal wth regularly or even competitors' clients who use these same technologies/services
Cons
  • Some little things

Revainrating 5 out of 5

Excellent customer service with technical help

The ability for us at this time was an excellent platform that allowed our group to communicate with customers regarding technical issues or other items such as warranty information. They assisted me personally when I faced some specific challenges while working through my account within their system! The only issue is there are times where it's hard sometimes to find things you're looking up because they don't have everything documented completely so be prepared for learning new terms/phrases…

Pros
  • Flexible Time
  • Very user friendly interface, easy navigation & quick response from staff
Cons
  • Good but not great