We needed to outsource our helpdesk due lack of qualified resources for this task at my workplace but were skeptical about how it would turn up as we have used other outsourced companies before with mixed success so far! The team has been fantastic from day one - very professional yet approachable people who are extremely knowledgeable across many areas including networking/server administration etc which was key when you're an organisation that relies heavily upon them being available 24x7β¦