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Thunderhead ONE Engagement Hub Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Marketing, Customer Journey Analytics

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Description of Thunderhead ONE Engagement Hub

Thunderhead is leading the movement to transform customer engagement, enabling brands for the first time to understand each customers INTENT and orchestrate personalized journeys for millions of customers across billions of touchpoints, seamlessly and in real-time. With Thunderhead’s ONE Engagement Hub it’s now possible for brands to deliver exceptional engagement for every customer across every journey. Across a wide range of industries ONE helps to drive topline growth, reduce cost to serve, increase customer happiness and build customer lifetime value. A recognised global leader in the customer engagement market, Thunderhead is headquartered in London and has it’s development HQ in Boston. Thunderhead. Customer Engagement just got personal.

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Great tool for prospecting and lead generation

The insights into my prospect's behavior/patterns are amazing! It allows me see how they interact with other products that I am marketing or considering buying from them as well - very helpful data points so i can make better decisions when choosing which offers go out next month (or even today). Sometimes it takes too long before you receive your results but once received its an invaluable tool if used correctly. We've been using this product since our acquisition by Salesforce some years ago…

Pros
  • Ease of access, quick turnaround for reporting information
  • Easy implementation in SFDC environments

Revainrating 5 out of 5

A solid platform to connect and manage between various platforms

I like how easy it was setup - there were no problems at all during set up or implementation! We have been able use this software with our clients that we work directly w/ as well so its great because they can see everything too!! The only thing i dislike about thunder head one (aside from their lacklustre support) would be if you don't want your client's data out into public then why are some fields required? You need them just not necessarily visible but still require completion when using an

Pros
  • Easy to connect via api, lots options for sharing reports between users in customizable form factors..very helpful team is always quick responding & willing whenever needed ! Very happy customer here!!! Not having integration issues yet btw either tho sometimes take longer than expected :( Hope more tools get added soon along side new features coming down th road ;)
Cons
  • So-so